Did you hear about the "free" services offered by some of the Big Box stores? Something like this really burns our industry. There are alot of good, competent repair people out there and when something like this happens, it puts the entire industry in a bad light. We recommend if you need PC repair, try the "little guys" first. Shop local. Check references. That way, you machine doesn't end up being sent to a regional repair center in Kentucky where it's being worked on by an 18 year old making much less than he should be. If there are questions after the service, then the guy who repaired it is a phone call or short drive away. Of course, we'd prefer if you call us first :).